An Open Letter to the Management of “Mellow Johnny's” Bike Shop

A Note from Fatty: I’ve got a new article in BikeRadar today. You can read a snippet below, or click here to read the whole thing.

Dear Mr. Mellow Johnny,

I am writing to complain about an experience I recently had when I visited your store, shopping for a bike. I have no complaints about the decor or cleanliness of the store itself; it seemed quite pleasant.

My complaint has to do with the service I received.

As soon as I arrived, I saw one of your employees and approached him. “I’m looking for a bike, Lance,” I said. I knew his name was Lance, by the way, because his name tag said so.

Well, I don’t mind saying that Lance looked me up and down with the coolest, most appraising look I have ever seen. “What kind of bike?” he asked, after an uncomfortable silence.

“I hear good things about the Specialized brand,” I replied. “And I’d like to get something really nice, so I have as much as $450 to spend.”

You will be as shocked as I was, Mr. Johnny, to find that this Lance character turned around without saying another word and walked away.

The nerve!

Click here to continue reading “A complaint to Mellow Johnny’s Bike Shop” over at BikeRadar.com.

PS: Both Susan and I were amazed at the huge number of nice comments to yesterday’s post. Thanks to all of you who have been — and continue to — pray, meditate, think good thoughts, and otherwise show kindness.

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